Betting Rules

1. General rules and eligibility

These rules apply to bets and gaming activity completed through the Spingranny Casino website or any other approved access method. They should be read together with the website terms and conditions, privacy information and any specific rules displayed for an individual game, market or promotion. If a specific game rule conflicts with a general rule, the specific rule will normally apply to that game or market, unless the applicable terms state otherwise.

You must use the service only if you are legally permitted to do so. Players in Australia are responsible for checking the laws that apply in their state or territory, as gambling requirements can differ between jurisdictions. You must also meet any applicable minimum age requirement and provide accurate information when creating or using an account. Spingranny Casino may request information to verify identity, age, location or payment ownership before allowing continued use of the service.

An account is intended for one person only. You must not allow another person to access your account, place bets for you or use your payment method without proper authority. You are responsible for keeping your login details, devices and account information secure. If you believe that someone else has accessed your account, you should stop using it and follow the account support process available on the website.

• Use the service only for lawful personal entertainment.
• Provide complete and accurate account information and keep it up to date.
• Do not open or operate multiple accounts unless expressly permitted by the applicable terms.
• Do not use another person's account, identity or payment method.
• Do not attempt to bypass location, age, identity or account checks.
• Read the rules shown for a particular game or betting product before participating.

2. Placing and accepting bets

A bet is generally considered placed when you select the relevant option, confirm the stake and receive an on-screen acceptance or confirmation. Selecting an option or entering an amount in a bet slip does not necessarily mean that the bet has been accepted. You should check the confirmation screen, your account history and any available transaction record before assuming that a bet has been successfully placed.

Bets are accepted only through the approved website or platform. Instructions sent by email, social media, post, telephone or any other unofficial channel will not be treated as valid betting instructions. A bet may be declined, rejected or restricted for operational, legal, security, technical or risk-management reasons. Where a bet is not accepted, the relevant stake should not be treated as a valid wager.

You must have sufficient available funds or an approved balance method before placing a bet. The amount shown at the point of confirmation is the amount that will normally be used for the wager. You should review the stake, selected game or market and any displayed odds or terms before confirming. Once accepted, a bet cannot normally be changed. Cancellation may be available only where the relevant product rules expressly allow it.

For games that use random outcomes, the result is determined by the game system and the rules displayed for that game. For other betting products, the result is determined by the relevant event, market or settlement information. You accept that outcomes cannot be changed because of a personal preference, a mistaken selection or a change of mind after acceptance.

1. Select the game, event, market or betting option you wish to use.
2. Enter or choose the intended stake and review all details shown.
3. Check any displayed odds, payout information, exclusions or special conditions.
4. Confirm the bet only when the information is correct.
5. Keep the confirmation or account record for your own reference.

Displayed odds, game information and account balances may change before a bet is confirmed. If a product uses changing odds, the odds applying at acceptance will normally determine the bet. If a product uses fixed game rules rather than odds, the applicable paytable or game information will determine the possible result. No information on the website should be understood as a guarantee of a particular outcome.

3. Stakes, outcomes and settlement

The minimum and maximum stake, where relevant, will be shown in the applicable game, market or account interface. A bet must comply with any limits displayed at the time it is placed. Limits may differ between products, accounts, payment methods or promotional offers. Spingranny Casino does not need to accept a stake that is outside a displayed limit or inconsistent with the applicable rules.

Game and betting outcomes are settled using the official result or system outcome applicable to the product. For casino games, settlement is based on the rules, symbols, paytable or other instructions displayed for that game. For event-based betting, settlement may depend on the official result, the stated market definition and any relevant event conditions. A result will not normally be changed because of an unofficial report, an opinion, a replay or a later correction that is outside the stated settlement process.

If a bet wins, the credited amount will be calculated according to the accepted stake, applicable odds, paytable or game rules. If a bet loses, the relevant stake may be deducted or retained according to the product terms. Where a bet is void or cancelled under the applicable rules, the treatment of the stake will be determined by those rules. Any displayed balance is subject to later correction if a clear settlement, technical or accounting error is identified.

You should review your account history after placing bets and after results are settled. Account records may show the date, product, stake, result, adjustment and balance movement. If you believe a record is incorrect, raise the issue through the available support channel as soon as reasonably possible and provide enough information to identify the transaction. Keeping screenshots or confirmation details may help with a review.

• A confirmed bet is settled under the rules that applied when it was accepted.
• The displayed game rules or market definition determine how the result is assessed.
• A void or cancelled bet is handled according to the relevant product conditions.
• Duplicate transactions, obvious errors and incorrect credits may be reviewed and corrected.
• A balance or result shown on screen is not conclusive where a clear error has occurred.

4. Errors, interruptions and prohibited conduct

Technical interruptions can affect the display or processing of a bet. Examples may include an internet failure, delayed communication, incorrect data, a software fault, a payment processing issue or an outage affecting the website. If an interruption occurs, do not repeatedly submit the same bet until you have checked your account history. Repeated submissions may create additional transactions where the original request was already received.

If an obvious error affects a price, stake, result, balance, game function or settlement, the affected transaction may be reviewed. This may include an error that is clearly inconsistent with the product, a duplicated transaction, a system malfunction or information that was displayed incorrectly. A transaction may be cancelled, corrected or settled using the accurate information that should have applied, subject to the applicable terms and law.

You must not interfere with the website, games, payment process or account systems. You must not use automated tools, unauthorised software, bots, exploits or any method intended to obtain an unfair advantage. You must also not attempt to manipulate results, reverse transactions improperly, conceal the source of funds, use stolen payment details or take part in fraudulent or collusive activity.

Where there are reasonable grounds to suspect fraud, abuse, a breach of these rules, unlawful conduct or a security risk, access may be restricted while the matter is reviewed. Transactions may be held, reversed or adjusted where permitted. Any review will be handled in accordance with applicable requirements and the website terms. You should not create another account to avoid a restriction or attempt to continue activity while a review is underway.

• Do not exploit a software or pricing error.
• Do not use automation or unauthorised third-party tools.
• Do not interfere with game outcomes, website operation or payment systems.
• Do not use funds or payment instruments that do not belong to you.
• Do not attempt to conceal your identity, location or source of funds.
• Report suspected account or transaction problems promptly.

5. Responsible play, privacy and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you begin and only use money that you can afford to lose. Take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or substances, or trying to solve financial or personal problems.

If gambling is becoming difficult to control, use the responsible gambling tools and support information made available on the website. Depending on the service, these may include deposit or spending controls, activity reviews, time reminders, temporary breaks or account exclusion options. You can also seek independent help from an appropriate gambling support service in Australia. Asking for help is a responsible step and does not require you to wait until a serious problem develops.

Information connected with your account and betting activity may be collected and used for account administration, security, compliance, payments, customer support and responsible gambling purposes. The privacy information on the website explains how personal information is handled, stored and shared. You should ensure that the information provided to Spingranny Casino is accurate and that you understand how it may be used.

These Betting Rules may be updated when the service, products, legal requirements or operating procedures change. The current version will be made available on the website. You should review the rules regularly, especially before using a new game or betting product. Unless a different arrangement is required by law, the rules in effect when a bet is accepted will generally apply to that bet, while later activity will be subject to the updated version.

If you have a question about a bet, result, account record or rule, use the support option provided on the website. Include the relevant account information, date, transaction reference and a clear description of the issue, but do not send passwords or full payment details. A matter will be reviewed using the available records and the applicable rules. If you are dissatisfied with the outcome, follow the complaint or escalation process described in the website terms.