Privacy Policy

Information we collect and why we use it

When you use Spingranny Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required for your account and the choices you make. We aim to collect information that is reasonably relevant to operating the website, providing casino services, supporting players and meeting applicable obligations.

The types of information a casino website may handle include:

• Account details, such as your name, date of birth, username, contact details, login information and account preferences.
• Identity and verification documents or information needed to confirm your identity, age, eligibility or account ownership.
• Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information and related financial details. Payment information may be processed by specialist payment providers where appropriate.
• Communications and support records, including messages, requests, complaints, feedback and information you provide when seeking help.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you interact with the website.
• Cookie and similar technology data, including information about visits, preferences, sessions, website performance and marketing choices.

How this information is used

Information may be used to create and manage your account, process transactions, provide access to casino features, respond to support requests and maintain accurate account records. It may also be used for identity verification, age checks, anti-fraud reviews, security monitoring and the prevention of unauthorised or harmful activity. These activities help protect players, the website and payment processes.

Information may also be used to understand website performance, improve services, personalise content where permitted, communicate important account or service information and send marketing messages where you have provided permission or where another lawful basis applies. You can choose not to receive promotional marketing, while still receiving essential messages relating to your account, transactions, security or the operation of the service.

Cookies and similar technologies

Spingranny Casino may use cookies, pixels, tags and related technologies to help the website function and to understand how visitors use it. A cookie is a small text file stored on your device by your browser. Some cookies are needed for core features, such as keeping a session active, remembering security settings or supporting account access. Other cookies may help measure performance, remember preferences or support relevant communications.

Cookies can help us recognise a returning browser, maintain a consistent experience and identify technical issues. Information collected through these technologies may be combined with other account or device information where appropriate. Third-party services used for functions such as payments, analytics, security or website operations may also place or access cookies according to their own privacy information.

You can manage, restrict or delete cookies through the settings in your browser. You may also be able to adjust cookie preferences through tools made available on the website. If you block or remove certain cookies, some features may not work correctly, and you may need to repeat preferences or sign-in steps. Browser controls do not necessarily remove information that has already been collected or stored in account records.

Sharing, security and storage of information

Personal information may be shared when needed to operate the website and provide services. This can include sharing with payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security services, professional advisers and other service providers that assist with business operations. These parties should only receive information relevant to the services they provide and may be subject to confidentiality or information-handling requirements.

Information may also be disclosed where necessary to protect players, prevent fraud or other unlawful conduct, investigate security incidents, enforce applicable terms, respond to a valid legal or official request, or protect the rights and safety of the website and other people. If the business or part of its services changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling requirements.

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission and restricted access to information. No online service or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored or processed using systems located in Australia or other locations, depending on the service providers and technology used to operate the website. Where information is handled by another provider, that provider may have its own privacy terms. We take reasonable steps to ensure information is handled appropriately for the purpose for which it was collected.

Keeping information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required for legal, regulatory, security, dispute-resolution or record-keeping reasons. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may need to be assessed before it can be completed. For example, access or deletion may be limited where providing or removing information would affect another person’s privacy, compromise security or conflict with a legal record-keeping obligation.

To exercise a privacy right or ask a question about the handling of your information, contact support@spingrannycasino.wtf. Please include enough information for your request to be understood, such as the account details relevant to the request. We may need to verify your identity or ask for additional information before releasing, changing or deleting personal information. This helps prevent unauthorised access to an account.

• Access: ask for a copy of, or information about, the personal information held about you, subject to applicable limits.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected or updated.
• Deletion: ask for your personal information to be deleted where it is no longer needed and where deletion is not restricted by a legal, security or operational requirement.
• Withdrawal of marketing consent: ask for your consent to promotional marketing to be withdrawn. You may also use an unsubscribe option in a marketing message where one is provided.
• Privacy questions or complaints: contact support@spingrannycasino.wtf so the concern can be reviewed and addressed through the appropriate process.

Withdrawing marketing consent does not usually affect the lawfulness of marketing sent before the withdrawal, and it does not stop necessary service communications. If you close your account, some information may still need to be retained for the period required by law or for legitimate security, fraud-prevention, dispute or record-keeping purposes.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page periodically, particularly before providing new information or using important account features. By continuing to use the website after an update takes effect, you acknowledge the updated information, subject to any rights that apply to you.