Spingranny Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Spingranny Casino website, account services, games, promotions and related features. They should be read together with any privacy information, responsible gambling guidance, promotional rules and game-specific instructions displayed on the website. If a specific promotion or game has additional conditions, those conditions may apply to the relevant activity. If there is an inconsistency, the more specific terms will generally apply to that activity.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. Spingranny Casino is intended for adults only. You must not register or play if you are underage, located in a place where the service is not lawful, or subject to a gambling restriction that prevents you from using the website.

You are responsible for checking whether access to the website and the activities available through it are lawful for you. Laws can change and may differ between Australian states and territories. Nothing on the website should be treated as legal or financial advice. If you are uncertain about your eligibility or obligations, you should obtain independent advice before using the service.

Acceptable use

• Use the website only for personal entertainment and not on behalf of another person.
• Provide information that is complete, accurate and current when registering or using your account.
• Keep your account login details confidential and take reasonable steps to prevent unauthorised access.
• Use only payment methods that you are authorised to use and that belong to you, unless an alternative arrangement is expressly accepted.
• Follow all applicable laws, website instructions and game rules.
• Do not use the website for fraud, money laundering, unlawful activity, abuse, disruption or any attempt to gain an improper advantage.

2. Accounts, verification and transactions

You may generally be permitted to hold only one personal account unless Spingranny Casino has expressly approved another arrangement. Creating multiple accounts, using another person’s account or allowing another person to use your account may result in account restrictions, cancellation of transactions or other action permitted by these terms. You must notify Spingranny Casino through the available support channels if you believe that your account has been accessed without permission.

During registration or at any later stage, you may be asked to confirm your identity, age, location, payment information or source of funds. This process is designed to meet legal, security and responsible gambling requirements. You agree to provide requested documents or information within a reasonable period. Information may be reviewed using appropriate verification processes, and access to some account features may be limited while checks are being completed.

You are responsible for reviewing account information and reporting errors promptly. Spingranny Casino may correct obvious mistakes, including errors in displayed balances, game information, prices, results or promotional content. If a technical or administrative error affects a transaction, the transaction may be cancelled, adjusted or reviewed so that the error is corrected fairly.

Deposits and withdrawals

Deposits must be made using an approved method shown on the website. A deposit may be delayed, declined, reversed or held for review where payment information is incomplete, a transaction cannot be verified, a payment provider does not authorise it, or security checks are required. You should check the details of each transaction before confirming it.

Withdrawal requests may be subject to identity checks, payment verification, compliance reviews and any applicable game or promotional conditions. Spingranny Casino may return funds through an appropriate verified method and may request further information before processing a request. Processing times can vary depending on the method used, the completeness of information supplied and external financial institutions. You remain responsible for checking that your account and payment details are correct.

You must not deposit funds that you cannot afford to lose. Gambling should be treated as entertainment rather than a way to earn income, recover losses or resolve financial problems. Any applicable fees, charges, taxes or obligations imposed by a payment provider or law remain your responsibility unless stated otherwise.

3. Games, bets and promotions

Games and wagering services are provided for entertainment. Before placing a bet, you should check the displayed stake, game rules, available balance and any relevant conditions. A bet is generally treated as accepted when it is recorded by the website, subject to technical checks and these terms. You should not assume that an instruction has been accepted until it appears in your account or transaction history.

Once accepted, a bet may generally not be cancelled or changed unless the applicable game rules or website instructions allow it. Results are determined using the relevant game system and recorded information. If a game is interrupted, incorrectly settled or affected by a material technical issue, Spingranny Casino may investigate and take reasonable corrective action. This may include voiding an affected transaction, correcting a balance or applying the result supported by the relevant records.

Promotional offers

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer may have separate conditions covering eligibility, registration, qualifying activity, expiry, wagering requirements, maximum values, game contributions, withdrawal rules and other restrictions. You should read the full conditions before accepting or participating in an offer.

Unless the applicable promotional conditions say otherwise, a promotion may be available only to selected customers, only once per person or household, or only during a stated period. Spingranny Casino may refuse, withdraw or amend an offer where there is a reasonable basis to believe that the offer has been misused, obtained in error, claimed through multiple accounts or used in a way that conflicts with its purpose.

Promotional balances, rewards or winnings may be removed if the relevant conditions are not met, if an account is closed for a breach of these terms, or if the promotion was credited because of an obvious error. Promotional activity must not be combined with collusion, automated play, account sharing or any other conduct intended to manipulate an offer.

4. Responsible gambling and account restrictions

Spingranny Casino supports informed and responsible participation. Gambling involves risk, and there is no guaranteed strategy for winning. You should set limits that suit your circumstances, take regular breaks and avoid gambling when upset, tired, intoxicated or under financial pressure. Never chase losses or increase your stakes to try to recover money already lost.

Tools and support

Where available, responsible gambling tools may include deposit limits, time reminders, activity information, temporary breaks and account closure or self-exclusion requests. The availability and operation of a tool may depend on the website and applicable requirements. A request to restrict or close an account may take reasonable time to implement, so you should stop using the account while the request is being processed.

If gambling is affecting your finances, relationships, work, health or wellbeing, seek help from an appropriate Australian support service or a qualified professional. You can also ask a trusted person to support you in taking a break. Spingranny Casino may apply additional restrictions, refuse account activity or request information where this is considered necessary for player protection, security or compliance.

Suspension and closure

Spingranny Casino may suspend, restrict or close an account where required by law, for security or verification reasons, because of suspected fraud or unlawful activity, because the account is inactive, or where these terms have been breached. Action may also be taken where activity presents a risk to the player, the website or another person. Where appropriate, you may be told the reason for an action, although information may be withheld where disclosure could affect security, an investigation or legal obligations.

If an account is closed, any remaining balance will be reviewed in accordance with applicable law, verification requirements and these terms. Funds may be withheld or adjusted where there is evidence of fraud, unlawful conduct, a payment dispute or a material breach. You must not attempt to create a new account to avoid a restriction or self-exclusion.

5. Privacy, website use and legal information

Personal information is handled in accordance with the applicable privacy information provided by Spingranny Casino. Information may be collected and used to create and manage accounts, process transactions, verify identity and age, provide customer support, operate games, meet legal obligations, protect the website and communicate relevant service information. You should review the privacy information to understand how information may be collected, stored, used and disclosed.

The website, including its text, graphics, software, branding and other content, is made available for personal use. You must not copy, modify, republish, distribute, reverse engineer, interfere with or commercially exploit website content without permission. You must not introduce malicious code, use automated tools to access the service, overload the website or attempt to bypass security measures.

The website may include links, services or content provided by third parties. Spingranny Casino does not necessarily control those third parties and is not responsible for their separate terms, availability, security or privacy practices. You should review the relevant third-party information before using an external service or providing information to it.

Availability and liability

Reasonable efforts may be made to keep the website available and accurate, but access is not guaranteed at all times. Maintenance, outages, telecommunications issues, software faults, cyber incidents, payment provider problems and events outside reasonable control may affect the service. You should keep your own records of important transactions and contact Spingranny Casino through the available support channels if you identify a problem.

To the extent permitted by law, Spingranny Casino is not responsible for loss caused by your failure to protect account details, misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or reliance on information that was incomplete or displayed in error. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law.

Changes, complaints and governing law

These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or responsible gambling practices. The current version will be made available on the website, and continued use after an update may indicate acceptance of the revised terms. If a change materially affects your rights or obligations, you should review it before continuing to use the service.

If you have a question, transaction concern or complaint, please raise it through the customer support or contact process made available on the website. Provide enough information for the matter to be reviewed, while avoiding unnecessary disclosure of sensitive information. Complaints may be assessed using account records, transaction details, game data and relevant communications. You may be asked to complete verification before account information can be discussed.

These terms are intended to operate in accordance with applicable Australian law and any mandatory laws that apply to your use of the service. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. If you do not agree with these terms, you must stop using the website and should not create or maintain an account.